Carolyn Beach Restaurant & Motel is a boutique hotel in Canada, offering a unique blend of dining and accommodation services. The restaurant and motel attract a diverse clientele, providing a relaxing environment for guests while serving quality food at affordable prices.
Challenge
Carolyn Beach Restaurant & Motel needed a comprehensive solution to enhance their online presence, manage guest bookings efficiently, and better engage with customers. They sought a system to streamline booking management, track guest preferences, and improve customer interactions to drive more traffic to their website while ensuring smooth operations across both the restaurant and motel.
Solution
Jivaso partnered with Carolyn Beach to develop a comprehensive marketing automation and ERP solution. The team designed a responsive website with CRM integration and live chat support, providing real-time customer interaction. Additionally, Jivaso implemented a forum and blog to encourage engagement and foster a sense of community among guests. For the motel operations, Jivaso integrated booking management and hotel-specific ERP features that streamlined reservations, tracking of guest preferences, invoicing, and room availability. These features enhanced operational efficiency by automating booking confirmations, check-in/check-out processes, and inventory management for rooms. The integration of these tools helped Carolyn Beach manage guest relationships, drive traffic, and organize successful events, ultimately leading to increased brand visibility, improved customer satisfaction, and business growth.
Applications
Website Design, CRM Integration, Marketing Automation, Event Management, Booking Management, Hotel ERP Features