ERP Maintenance and Emergency Support
Investing in an ERP system is a strategic decision for business growth. However, ongoing maintenance and support are crucial for maximizing its long-term value. Jivaso offers comprehensive ERP maintenance and support services to ensure your system remains efficient, secure, and up-to-date.
Benefits of Ongoing ERP Maintenance and Support
Enhanced System Performance: Regular maintenance ensures your ERP system functions seamlessly, maximizing efficiency and productivity.
Improved System Security: Proactive security measures protect your data from cyber threats and ensure compliance.
Minimized Downtime: Our 24/7 emergency support minimizes system downtime in case of any critical issues.
Increased User Adoption: Ongoing training and support empower users to leverage the full potential of the ERP system.
Optimized System Functionality: Regular updates and upgrades ensure your ERP system remains current and adaptable to changing business requirements.
Reduced Costs: Proactive maintenance and timely troubleshooting prevent costly system disruptions in the long run.
Our Support Coverage Includes
The success of an ERP project extends beyond its initial implementation, which is why we offer ongoing assistance with customizations, extensions, updates, maintenance and upgrades to enhance your ERP system.
Support & Maintenance
Functional & technical support
Custom development
User training
Bug fixing and issue resolution
Change requests
ERP system upgrades
Integration services
Data upload and sanity check
Infrastructure Management
24/7 emergency support
Database management
Server/cloud management
Security patches updates
Vulnerability scanning
GDPR & SSL compliance
PCI-DSS compliance
HIPAA compliance
Accounting Health Check
Accounting SOPs
Validation of financial reports
Matching of AR/AP with GL
Matching of inventory with GL
Accounting master data review
Accounting training
Key Benefits
We are dedicated to fostering a long-term partnership with our clients, providing an affordable and reliable service plan that guarantees our commitment throughout your ERP journey.
In-house functional / technical experts
24/7 on-demand support
Guaranteed response times
Named client service manager
Affordable hourly rates starting US $50
On-call and after-hours coverage
Simple Pricing For All Business Needs
Risk-free pay-as-go monthly plans. No contract, cancel anytime with no penalties. Timesheet reporting and productivity tracking using automated tools.
Starter US $50/hour | Power
| Enterprise Contact us | ||
Incidents | Unlimited | Unlimited | Unlimited | |
Hours allocated | On-demand | 25 hours/ month | Custom | |
Named client service manager | ||||
Guaranteed response times | 2 hours | 1 hour | ||
Support and maintenance | ||||
Development included | ||||
Functional and technical support | ||||
Infrastructure management | ||||
Accounting health check | ||||
On-call support (Monday - Friday 6am-5pm) | ||||
24/7 premium support (after-hours, weekends and statutory holidays) | 1.5x hourly usage |
Need Help?
Contact us today for a free consultation and learn how we can streamline your operations and
drive business growth.
20+ Years of ERP Expertise
100+ Projects Delivered Across Multiple Industries
Localized Project Management in USA and Canada
On-Demand Developers and Accounting Experts
Unbiased Guidance with Multi-Vendor Capabilities
Custom Approach to Meet Your Unique Business Goals
Book Free Consultation