ERP Maintenance and Emergency Support

Investing in an ERP system is a strategic decision for business growth. However, ongoing maintenance and support are crucial for maximizing its long-term value. Jivaso offers comprehensive ERP maintenance and support services to ensure your system remains efficient, secure, and up-to-date.

Benefits of Ongoing ERP Maintenance and Support

Enhanced System Performance: Regular maintenance ensures your ERP system functions seamlessly, maximizing efficiency and productivity.
Improved System Security: Proactive security measures protect your data from cyber threats and ensure compliance.
Minimized Downtime: Our 24/7 emergency support minimizes system downtime in case of any critical issues.
Increased User Adoption: Ongoing training and support empower users to leverage the full potential of the ERP system.
Optimized System Functionality: Regular updates and upgrades ensure your ERP system remains current and adaptable to changing business requirements.
Reduced Costs: Proactive maintenance and timely troubleshooting prevent costly system disruptions in the long run.

Our ERP Maintenance and Support Services

System Monitoring

We proactively monitor your ERP system performance, identify potential issues, and perform regular updates.

Security Management

We implement robust security measures to protect your data from cyber threats and ensure compliance.

Incident Response and Resolution

We offer 24/7 emergency support to address critical issues promptly, minimizing downtime.

User Support

Our dedicated support team is available to answer your questions and guide users through any problems.

System Upgrades and Optimization

We help you plan and implement system upgrades to benefit from new functionalities and address evolving business needs.

Reporting and Analytics

We provide customized reports and insights to track system performance and measure ROI on your ERP investment.

Key Benefits of Jivaso Partner Support

We are dedicated to fostering a long-term partnership with our clients, providing an affordable and reliable service plan that guarantees our commitment throughout your ERP journey.

What Does Support Coverage Include

Support & Maintenance

Functional & technical support
Custom development
User training
Bug fixing and issue resolution
Change requests
ERP system upgrades
Integration services
Data upload and sanity check

Infrastructure Management

24/7 system monitoring
Database management
Server/cloud management
Security patches updates
Vulnerability scanning
GDPR & SSL compliance
PCI-DSS compliance
HIPAA compliance

Accounting Health Check

Accounting SOPs
Validation of financial reports
Matching of AR/AP with GL
Matching of inventory with GL
Accounting master data review
Accounting training

Simple Pricing For All Business Needs

Risk-free pay-as-go monthly plans. No long term contract, cancel anytime with no penalties. Timesheet reporting and productivity tracking using automated tools.

Maintenance Support Plan	Starts at US $50/hour
Incidents	Unlimited
On-Demand Hours
Named Client Service Manager
Guaranteed Response Times	2-4 hours
Custom Development
Functional Configuration
Infrastructure and Security Management
Accounting Health Check
On-call Support during business hours (Monday - Friday)
24/7 Premium Support (after-hours, weekends and statutory holidays)

Need Help?

20+ Years of ERP Expertise
100+ Projects Delivered Across Multiple Industries
Localized Project Management in USA and Canada
On-Demand Developers and Accounting Experts
Unbiased Guidance with Multi-Vendor Capabilites
Custom Approach to Meet Your Unique Business Goals

Book Free Consultation

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