Customer Overview
Since 1987, Oregon-based Benchmade Knife Company has been crafting premium-quality knives that combine high-end materials with exceptional utility. Their dedication to quality has earned them a loyal customer base and a strong reputation in the industry.
The Challenge
Benchmade faced operational hurdles due to outdated software that led to inefficiencies and errors in inventory management. These challenges resulted in stockouts, lost sales, and difficulties in managing production schedules and tracking orders. The company sought a comprehensive ERP solution to modernize their operations, enhance visibility, and support their growing business. After evaluating multiple systems, Benchmade found most options fell short of expectations. However, their search led them to SYSPRO ERP, which they determined was the perfect fit following a thorough evaluation process.
The Solution
SYSPRO ERP provided Benchmade with a robust platform to address their operational pain points. The system modernized inventory management, production scheduling, and order tracking, significantly improving efficiency and reducing errors. With SYSPRO, Benchmade gained the ability to forecast demand more accurately and optimize production planning.
Additionally, SYSPRO’s e.Net integration facilitated real-time job processing on the production floor, further enhancing operational visibility. Benchmade also implemented the SYSPRO Point of Sale (POS) system in their retail outlet. This solution enabled seamless order fulfillment, improved customer order visibility, and offered secure payment processing via cash and credit cards. The system’s capabilities extended to trade shows, enhancing customer service across multiple touchpoints.
The Results
Over nearly three decades, Benchmade has continued to leverage SYSPRO’s evolving capabilities to support their growth. Following the adoption of SYSPRO 8, the company achieved a 75% reduction in overall year-end processing time, with an impressive 85% decrease specifically in General Ledger (GL) year-end tasks. By automating and streamlining fiscal year-end processes, Benchmade saved significant time and resources, allowing them to focus on strategic initiatives.
“Benchmade has been on a strong growth trajectory, and SYSPRO has kept up with us,” said Gittins, a representative from Benchmade. “I believe strongly that the software itself will not only continue to keep up with us but help me to drive the future forward.”
Disclaimer: This case study is shared in collaboration with SYSPRO. Jivaso proudly serves as an official reseller and implementation partner for SYSPRO in US and Canada.
