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Online Reputation Mgt For Hotel Industry

Online Reputation Mgt For Hotel Industry

Enhance and manage your online repute with our game-changing solution enabling to embark and capitalize business with huge customers.

 

Project Scope

The company was unable to maintain its online reputation as there was no centralized system for tracking, managing, evaluating the experience, and feedback raised in multiple social platforms by the customers. They maintained their official website to highlight their business impact which reflected no change in growth progress.

One of the major drawbacks was no extensibility in their marketing and brand management across various platforms due to the privation of integrated communication and engagement strategy. To identify and fix the missing glare of the business, we engaged with our client with an extensive research proposal for the identification of major pitfalls.

Solution Highlights

A centralized web interface, the enablement to track, manage, orient customer experience, and feedback in an evolving digital topography. The integrated feature of data analytics and report generation helps to identify existing and future possible threats to act before any impacts. This assisted in the maintenance of operational reputation globally.

The feedback, support request, and response system kept intact the bond between the customer and the business. This automated platform enabled the associates to respond to all the reviews from various platforms through a single-window increasing the efficiency and responding time to customers. The instant notification and email support intimation to the respective departments are an effective feature.

In addition to all digital transformation strategies, associate training was provided to educate the end-to-end marketing engagement and campaign to engage with customers actively creating a ‘ready-to-guide’ rich attitude among them.

Business Value Delivered

The outcome of the detailed research and implementation of our product helped our client proliferate their business endowing their customers with impressive service and satisfactory stay experience. The digital engagement and marketing campaign turned the attention of the customer at a wider perspective that increased the revenue and online reputation too.